1. NowDoctor Private Limited is the author and publisher of the internet resource www.nowdoctor.com and the mobile application – the NowDoctor App. NowDoctor owns and operates the services provided through the Website as well as the software and applications.
· Section 43A of the Information Technology Act, 2000;
· Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
· Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011; and
· Singapore Personal Data Protection Act, 2012 (the “PDPA”).
1. COLLECTION OF PERSONAL INFORMATION
When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by NowDoctor. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
· Contact data (such as your email address and phone number);
· Demographic data (such as your gender, your date of birth and your pin code);
· Data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
· Insurance data (such as your insurance carrier and insurance plan); and/or
· Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.
The information collected from you by NowDoctor may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Definitions of ‘personal information’ or ‘sensitive personal data or information’ may be found under the SPI Rules.
NowDoctor will be free to use, collect and disclose information that is freely available in the public domain without your consent.
2. DISCLOSURE OF PERSONAL DATA
2.1 NowDoctor will only disclose Personal Information:
· For the primary purpose for which it was collected as outlined in Clause 3 below;
· For purposes that a reasonable person will consider appropriate in the circumstances;
· Where you have consented; or
· Where permitted under applicable law or if required by law.
2.2 In addition, NowDoctor would disclose Personal Information in the following circumstances:
· In response to a request from law enforcement authorities or other government officials;
· To comply with a court order or direction from a government agency or regulatory authority ordering the disclosure of the Personal Information; and
· Where the disclosure is necessary for investigations or legal proceedings.
3. PRIVACY STATEMENTS
3.1. This section applies to all Users.
3.1.2. All the information provided to NowDoctor by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that NowDoctor may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues. NowDoctor also reserves the right to use information provided by or about the End-User for the following purposes:
· Publishing such information on the Website.
· Contacting End-Users for offering new products or services.
· Contacting End-Users for taking Service feedback.
· Analysing anonymised practice information for commercial use.
If you have voluntarily provided your Personal Information to NowDoctor for any of the purposes stated above, you hereby consent to such collection and use of such information by NowDoctor.
3.1.4. NowDoctor does not control or endorse the content, messages or information found in any Services and, therefore, specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against NowDoctor relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against NowDoctor relating to the same.
3.1.5. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the website We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or NowDoctor has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, NowDoctor may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where NowDoctor will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
3.1.6. NowDoctor may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Practitioners.
3.1.7. All NowDoctor employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every Users’ Personal Information or Sensitive Personal Data and Information.
3.1.8. NowDoctor may also disclose or transfer Users’ personal and other information provided by a User, to a third party as part of reorganisation or a sale of the assets of a NowDoctor corporation division or company. Any third party to which NowDoctor transfers or sells its assets to will have the right to continue to use the personal and other information that Users provide to us, in accordance with the Terms.
3.1.9. To the extent necessary to provide Users with the Services, NowDoctor may provide their Personal Information to third party contractors who work on behalf of or with NowDoctor to provide Users with such Services, to help NowDoctor communicate with Users or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
3.1.10. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may contact us through the website We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
3.1.11. If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please contact us through the website
3.1.12. NowDoctor may require the User to pay with a credit card, wire transfer, or debit card for Services. NowDoctor will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, NowDoctor provides you an option not to save your payment details. User is advised, however, that internet technology is not 100% safe and User should exercise discretion on using the same.
3.1.13. Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, NowDoctor automatically receives the URL of the site from which anyone visits. NowDoctor also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyse overall trends to help NowDoctor improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, NowDoctor may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e. non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
3.1.14. The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by NowDoctor and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimising services to its Users, NowDoctor may allow authorised third parties to place or recognise a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features. A User may have limited access to the Website without creating an account on the Website.
3.1.16. The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorised NowDoctor representatives or agents, and their opinions or statements do not necessarily reflect those of NowDoctor, and they are not authorised to bind NowDoctor to any contract. NowDoctor hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
3.1.17. NowDoctor does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, use, storage and disclosure of which each End User must agree to under the Terms in order for NowDoctor to effectively render the Services).
3.1.18. NowDoctor has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorised access to the User’s electronic devices through which the User avails the Services, NowDoctor shall not be held liable for any loss whatsoever incurred by the User.
3.2. This section applies to all Practitioners.
3.2.1. As part of the registration as well as the application creation and submission process that is available to Practitioners on NowDoctor, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.
3.2.3. Practitioners’ personally identifiable information, which they choose to provide to NowDoctor, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by NowDoctor You will be the owner of your information and you consent to NowDoctor collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. NowDoctor may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. NowDoctor also reserves the right to use information provided by or about the Practitioner for the following purposes:
· Publishing such information on the Website.
· Contacting Practitioners for offering new products or services.
· Contacting Practitioners for taking Service feedback.
· Analysing anonymised practice information including financial, and inventory information for commercial use.
3.2.4. The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and the Practitioner information listed on Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by NowDoctor and is provided by Practitioners who wish to enlist themselves on the Website, or is collected by NowDoctor from the public domain. NowDoctor displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information.
3.3. This section applies to casual visitors:
3.3.1. No sensitive personal data or information is automatically collected by NowDoctor from any casual visitors of this website, who are merely perusing the Website.
3.3.3. If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by NowDoctor.
4. CONFIDENTIALITY AND SECURITY
4.1. Your Personal Information is maintained by NowDoctor in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. NowDoctor takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of NowDoctor’s business.
4.2. No administrator at NowDoctor will have knowledge of your password. NowDoctor does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify NowDoctor by sending an email to [email protected] You shall be liable to indemnify NowDoctor due to any loss suffered by it due to such unauthorised use of your account and password.
4.3. Part of the functionality of NowDoctor is assisting the doctors to maintain and organise such information. NowDoctor may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.
4.4. Part of the functionality of the NowDoctor is assisting the patients to access information relating to them. NowDoctor may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
4.5. NowDoctor shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of NowDoctor including, but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
6. CONSENT TO THIS POLICY
7. TRANSFER OF PERSONAL INFORMATION
8. RETENTION OF PERSONAL INFORMATION
We will cease to retain your Personal Information or remove the means by which the Personal Information can be associated with you as soon as it is reasonable to assume that the Personal Information is no longer necessary for the purposes of the provision of Services, legal purposes, or as soon as you instruct us to do so.
9. ACCESS AND CORRECTION
If you have any questions about the use of your Personal Information (including how your Personal Information has been used and to whom it has been disclosed), or if you wish to correct, delete or update any of your Personal Information held by NowDoctor, you may submit a written request via email to [email protected]
There may be circumstances where NowDoctor will not correct, delete or update your Personal Information, including: (a) where the Personal Information is opinion data that is kept solely for evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
NowDoctor shall have the right to request for information for the purposes of verification of your identity and for more information about your request. NowDoctor reserves a right to charge an administrative fee to respond to the request set out above.
10. ALL PRIVACY QUESTIONS TO OUR DATA PROTECTION OFFICER
Name: LIN SHIU YI
NowDoctor Private Limited
Email: [email protected]