1. NowDoctor Private Limited is the author and publisher of the internet resource www.nowdoctor.com and the mobile application – the NowDoctor App. NowDoctor owns and operates the services provided through the Website as well as the software and applications.
· Section 43A of the Information Technology Act, 2000;
· Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
· Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011; and· Singapore Personal Data Protection Act, 2012 (the “PDPA”).
1. DISCLOSURE OF USER DATA
1.1 Nowdoctor Users have to download their prescription within 30 days of the appointment. Thereafter the Data will go in deep freeze for 7 years and retrievable only with the patient ID akin to blockchain system of protection.
1.2 NowDoctor will only disclose Personal Information:
· In response to a request from law enforcement authorities or other government officials;
· To comply with a court order or direction from a government agency or regulatory authority ordering the disclosure of the Personal Information; and
· Where the disclosure is necessary for investigations or legal proceedings.
1.3 All NowDoctor employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every Users’ Personal Information or Sensitive Personal Data and Information.
1.4 NowDoctor may require the User to pay with a credit card, wire transfer, or debit card for Services. NowDoctor will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, NowDoctor provides you an option not to save your payment details. User is advised, however, that internet technology is not 100% safe and User should exercise discretion on using the same.
1.5 Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, NowDoctor automatically receives the URL of the site from which anyone visits. NowDoctor also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyse overall trends to help NowDoctor improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, NowDoctor may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e. non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
1.6 The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by NowDoctor and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimising services to its Users, NowDoctor may allow authorised third parties to place or recognise a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features. A User may have limited access to the Website without creating an account on the Website.
1.8 NowDoctor has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorised access to the User’s electronic devices through which the User avails the
Services, NowDoctor shall not be held liable for any loss whatsoever incurred by the User.
2. DISCLOSURE OF DOCTORS DATA
2.1 As part of the registration as well as the application creation and submission process that is available to Practitioners on NowDoctor, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.
2.3 Practitioners’ personally identifiable information, which they choose to provide to NowDoctor, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by NowDoctor You will be the owner of your information and you consent to NowDoctor collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. NowDoctor may use such information for commercial purposes.
2.4 NowDoctor also reserves the right to use information provided by or about the Practitioner for the following purposes:
· Publishing such information on the Website.
· Contacting Practitioners for taking Service feedback.
· Analysing anonymised practice information including financial, and inventory information for commercial use.
2.5 The Practitioner information listed in the App is displayed when End-Users search for doctors on the App, and the Practitioner information listed on App is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the App is not generated by NowDoctor and is provided by Practitioners who wish to enlist themselves on the App, or is collected by NowDoctor from the public domain. NowDoctor displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information.
3. CONFIDENTIALITY AND SECURITY
3.1. Your Personal Information is maintained by NowDoctor in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. NowDoctor takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of NowDoctor’s business.
3.2. No administrator at NowDoctor will have knowledge of your password. NowDoctor does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify NowDoctor by sending an email to [email protected] You shall be liable to indemnify NowDoctor due to any loss suffered by it due to such unauthorised use of your account and password.
3.3. Part of the functionality of NowDoctor is assisting the doctors to maintain and organise such information. NowDoctor may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.
3.4. Part of the functionality of the NowDoctor is assisting the patients to access information relating to them. NowDoctor may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
3.5. NowDoctor shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of NowDoctor including, but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
4.2 If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
5. CONSENT TO THIS POLICY
6. ACCESS AND CORRECTION
6.1 If you have any questions about the use of your Personal Information (including how your Personal Information has been used and to whom it has been disclosed), or if you wish to correct, delete or update any of your Personal Information held by NowDoctor, you may submit a written request via email to [email protected]
6.2 There may be circumstances where NowDoctor will not correct, delete or update your Personal Information, including: (a) where the Personal Information is opinion data that is kept solely for evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
6.3 NowDoctor and its practitioners shall have the right to request for information for the purposes of verification of your identity and for more information about your request.
7. ALL PRIVACY QUESTIONS TO OUR DATA PROTECTION OFFICER
Name: LIN SHIU YI
NowDoctor Private Limited
Email: [email protected]