Privacy Policy

NOWDOCTOR Privacy Policy

1.               NowDoctor Private Limited is the author and publisher of the internet resource and the mobile application – the NowDoctor App. NowDoctor owns and operates the services provided through the Website as well as the software and applications.


2.               This privacy policy (“Privacy Policy”) explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners, the End-Users and the visitors of Website. Your use of and access to the Services is subject to this Privacy Policy and our Terms & Conditions.


3.         By using the Services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by them. You hereby consent to our collection, use and sharing, disclosure of your information as described in this Privacy Policy.


4.               We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time. If you do not agree with this Privacy Policy at any time, do not use any of the Services or give us any of your information.


5.         This Privacy Policy is published in compliance with, inter alia:

· Section 43A of the Information Technology Act, 2000;

· Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);

· Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011; and· Singapore Personal Data Protection Act, 2012 (the “PDPA”).




1.1       Nowdoctor Users have to download their prescription within 30 days of the appointment. Thereafter the Data will go in deep freeze for 7 years and retrievable only with the patient ID akin to blockchain system of protection.


1.2       NowDoctor will only disclose Personal Information:

· In response to a request from law enforcement authorities or other government officials;

· To comply with a court order or direction from a government agency or regulatory authority ordering the disclosure of the Personal Information; and

· Where the disclosure is necessary for investigations or legal proceedings.



1.3        All NowDoctor employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every Users’ Personal Information or Sensitive Personal Data and Information.



1.4        NowDoctor may require the User to pay with a credit card, wire transfer, or debit card for Services. NowDoctor will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, NowDoctor provides you an option not to save your payment details. User is advised, however, that internet technology is not 100% safe and User should exercise discretion on using the same.



1.5       Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, NowDoctor automatically receives the URL of the site from which anyone visits. NowDoctor also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyse overall trends to help NowDoctor improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, NowDoctor may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e. non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.



1.6        The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by NowDoctor and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimising services to its Users, NowDoctor may allow authorised third parties to place or recognise a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features. A User may have limited access to the Website without creating an account on the Website.


1.7        This Privacy Policy applies to Services that are owned and operated by NowDoctor. NowDoctor does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which NowDoctor is not responsible or liable. Accordingly, NowDoctor does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does NowDoctor guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by NowDoctor of the website, the website’s provider, or the information on the website.


1.8        NowDoctor has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorised access to the User’s electronic devices through which the User avails the

Services, NowDoctor shall not be held liable for any loss whatsoever incurred by the User.




2.1       As part of the registration as well as the application creation and submission process that is available to Practitioners on NowDoctor, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.

2.2       All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to NowDoctor.


2.3              Practitioners’ personally identifiable information, which they choose to provide to NowDoctor, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by NowDoctor You will be the owner of your information and you consent to NowDoctor collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. NowDoctor may use such information for commercial purposes.


2.4              NowDoctor also reserves the right to use information provided by or about the Practitioner for the following purposes:

· Publishing such information on the Website.

· Contacting Practitioners for taking Service feedback.

· Analysing anonymised practice information including financial, and inventory information for commercial use.


2.5       The Practitioner information listed in the App is displayed when End-Users search for doctors on the App, and the Practitioner information listed on App is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the App is not generated by NowDoctor and is provided by Practitioners who wish to enlist themselves on the App, or is collected by NowDoctor from the public domain. NowDoctor displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information.






3.1.      Your Personal Information is maintained by NowDoctor in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. NowDoctor takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of NowDoctor’s business.



3.2.      No administrator at NowDoctor will have knowledge of your password. NowDoctor does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify NowDoctor by sending an email to [email protected]. You shall be liable to indemnify NowDoctor due to any loss suffered by it due to such unauthorised use of your account and password.

3.3.      Part of the functionality of NowDoctor is assisting the doctors to maintain and organise such information. NowDoctor may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.


3.4.      Part of the functionality of the NowDoctor is assisting the patients to access information relating to them. NowDoctor may, therefore, retain and submit all such records to the relevant patients, or to their doctors.


3.5.      NowDoctor shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of NowDoctor including, but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.






4.1       NowDoctor may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way NowDoctor treats User’s personally identifiable information, or in the Privacy Policy itself, NowDoctor will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, please contact us through the website to deactivate your account. Unless stated otherwise, NowDoctor’s current Privacy Policy applies to all information that NowDoctor has about you and your account.


4.2       If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.




5.1       You acknowledge that this Privacy Policy is a part of the Terms and Agreement of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to NowDoctor using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use




6.1       If you have any questions about the use of your Personal Information (including how your Personal Information has been used and to whom it has been disclosed), or if you wish to correct, delete or update any of your Personal Information held by NowDoctor, you may submit a written request via email to [email protected]


6.2       There may be circumstances where NowDoctor will not correct, delete or update your Personal Information, including: (a) where the Personal Information is opinion data that is kept solely for evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

6.3       NowDoctor and its practitioners shall have the right to request for information for the purposes of verification of your identity and for more information about your request.




Should you have questions about this Privacy Policy or NowDoctor’s information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by NowDoctor. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:


NowDoctor Private Limited

Email: [email protected]